Terms of Service

1. The service

VeloraStudio lets you generate short videos with artificial intelligence, from a text prompt or a start image. Generation is performed by third-party AI providers (such as Higgsfield). Results are produced automatically, vary from one request to another and may not match your expectations exactly.

2. Account

• You must be at least 18 years old to use the service.
• You provide accurate information and keep your password confidential. You are responsible for activity on your account.
• One person may hold one account. Accounts may not be resold or shared.

3. Credits and prices

• Generations are paid for with credits. The price in credits of each generation is shown before you start it.
• Credits are sold through monthly plans and one-off top-up packs. Prices are shown in euros, VAT included.
• Plans renew automatically every month (or every year for yearly billing) until you cancel. Each month, the plan's credits are added to your balance. You can cancel at any time from your account or by writing to contact@velorasystem.eu: the plan stops at the end of the period already paid, with no further charge, and you keep the credits already added. We will tell you before any price change, which applies from the next period.
• Credits are valid for 3 months from purchase. They cannot be exchanged for cash or transferred to another account.
• Credits are reserved when a generation starts and charged only once the video is delivered. If a generation fails, is refused by moderation or is cancelled, the credits are returned to your balance automatically.
• Payments are processed by our payment provider (Stripe). We never see or store your card details.
• The number of credits a generation costs may change; the price is always shown before you start it.

4. Right of withdrawal

Credits are digital content supplied immediately after purchase. When buying credits, you expressly request immediate access to them and acknowledge that you thereby lose your 14-day right of withdrawal, in accordance with article VI.53, 13° of the Belgian Code of Economic Law. Unused credits are not refundable, except where required by law or in case of a malfunction attributable to us.

5. Acceptable use

You must not use the service to create, or attempt to create:

• sexual or nude content;
• any content involving minors;
• depictions of real-world violence, terrorism or self-harm;
• deepfakes or any content depicting a real, identifiable person without their consent;
• content that is unlawful, defamatory, hateful, harassing, or that infringes the rights of others (including copyright and trademarks).

Prompts are checked automatically before generation and by our providers. Blocked requests are logged. Videos can be reported by users. We may remove content, refuse a request, or suspend or close an account that breaches these rules, without refund of the credits used for unlawful requests.

6. Your content and rights

• You remain responsible for your prompts and for the images you upload, and you confirm you have the right to use them.
• Subject to these terms and to the terms of our AI providers, you may use the videos you generate, including for commercial purposes. AI-generated content may not be protected by copyright and similar results may be generated for other users.
• You grant us the limited rights needed to run the service: storing, processing and showing your content to you, and reviewing it in case of a report.

7. Storage of your videos

Your videos are stored in your private gallery. You can download or delete them at any time. We recommend keeping your own copies: we do not guarantee indefinite storage, and videos may be deleted when an account is closed.

8. Availability and liability

We do our best to keep the service available but cannot guarantee uninterrupted operation, in particular because it depends on third-party providers. To the extent permitted by law, our liability is limited to the amount you paid in the 12 months before the event giving rise to the claim. Nothing in these terms limits your rights as a consumer.

9. Closing your account

You can ask us to close your account at any time by writing to contact@velorasystem.eu. We may suspend or close accounts that breach these terms.

10. Changes

We may update these terms. You will be asked to accept the new version before continuing to use the service.

11. Disputes

These terms are governed by the law of Belgium. In case of a dispute, please contact us first at contact@velorasystem.eu. If no solution is found, you may refer the matter free of charge to the Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst), North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels — mediationconsommateur.be. Otherwise, the competent courts are those determined by law; as a consumer you keep the protection of the mandatory rules of your country of residence.